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M
Newcomer
michelle_23
Newcomer
February 20, 2023
Question

whiteboard & share screen

  • February 20, 2023
  • 1 reply
  • 1 view

I downloaded the whiteboard to use in my meetings and when I wanted to share the desktop screen, the whiteboard showed up and not the option to share deskstop screen. I have gone into my settings for my member profile and the video settings and it doesn't seem to be something that is in that settings area

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    March 1, 2023

    Hey @michelle_23 are you referring to share screen > Whiteboard or Whiteboard from the meeting bar?

     

    Within your Zoom client settings > Share Screen what options do you have enabled/disabled? Suggest checking to see if 'When I share my screen in a meeting' is selected to show all options to see if your desktop option is there when you attempt to share screen. 

     

    Secondly, suggest going into the web portal for your profile settings at https://zoom.us/profile/setting to ensure that 'Disable desktop screen sharing for meetings you host' is disabled (quick search to find the setting (cmd + f or ctrl + f))

     

     

    Let me know if those were the settings you configured, if not let me know if changing those settings helps! 

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