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Explorer
July 27, 2023
Question

Whiteboard resizes when I double click

I have used the zoom whiteboard on my iPad extensively for the last year or so since it was released, however something weird has started happening across the last week.

 

if I draw using my Apple Pencil then it sometimes interprets my writing/drawing as a double tap, and it the automatically resizes the whiteboard eg from 100% to 125%. 

I cannot find any way of disabling this double tap irritation.

 

it also does the same if I access the zoom whiteboard via the zoom website rather than through the zoom app.

 

if I use the old zoom whiteboard the problem does not happen BUT it is not as smooth an experience.  I really like the zoom whiteboard, but the double tapping resizing issue make whiteboard use in online lessons unusable.

 

please help!!

7 replies

Employee
August 2, 2023

hi @Mark27 we will fix it as soon as possible

 

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Mark27Author
Explorer
August 6, 2023

Hi

any idea on timescale to fix this problem? It is making the ‘new’ whiteboard un-usable. I am having to use the old zoom whiteboard.

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Employee
August 7, 2023

sorry, if we deploy the fixed version, I will let you know.

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Newcomer
September 17, 2024

The whiteboard jumps all around when I am using the apple pencil. It is impossible to draw shapes when teaching geometry. Help!

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