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Newcomer
tiltedtortoise
Newcomer
October 17, 2024
Question

Whiteboard connection error

  • October 17, 2024
  • 2 replies
  • 2 views

Hi, I'm getting the following error when trying to connect to the host's whiteboard:

Time out when requesting "RefreshTokenResponse" (-2000-1-42100) (s-code-17d22a95ab-1729180476928)


I already reinstalled Zoom and deleted the cache. What can I do?

      2 replies

      E
      Employee
      EchoZhao
      Employee
      October 18, 2024

      hi @tiltedtortoise Can you provide me the docID so we can check if there are any logs

      E
      Employee
      EchoZhao
      Employee
      October 18, 2024

      hi @tiltedtortoise Can you try opening the whiteboard in the Zoom client tab?

       

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