Whiteboard AI problem (Zoom AI Companion) | Community
Skip to main content
Newcomer
April 28, 2025
Question

Whiteboard AI problem (Zoom AI Companion)

  • April 28, 2025
  • 2 replies
  • 0 views

I can't use AI on the Zoom whiteboard I created before becoming a premium user. It says upgrade your plan. I upgraded my plan today 🙂 I can use AI on documents but I still can't use it on whiteboards. It still says upgrade your plan for whiteboards. And it doesn't use AI on the new ones I create either. Locked!

2 replies

AlexMa581
Employee
Employee
May 1, 2025

Hi @ceng74 ,

Wondering could you use other Pro whiteboard feature. for example, private mode? Just want to check if all pro features are disenabled for your whiteboard or only AI.

 

Employee
June 2, 2025

Hi @ceng74 , we recently updated our access policies. Let us know if you still have issues accessing AI features in Whiteboard!