Surface pen not working after recent zoom update | Community
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Newcomer
July 24, 2022
Question

Surface pen not working after recent zoom update

  • July 24, 2022
  • 13 replies
  • 10 views

After the recent zoom update a couple of days ago, my surface pen stops working intermittently when I use the whiteboard during a meeting or when I am annotating on a shared screen. I did not see this problem when I write on a stand-alone zoom whiteboard or on microsoft whiteboard. I restarted my computer and disconnected the pen and paired it again.

I have attached a picture of what I get when I wrote the following sentence on the whiteboard.

"What is wrong with the most recent zoom update? My surface pen does not work"

Anyone experiencing this issue?

    13 replies

    Newcomer
    August 5, 2022

    i have similar issue after recent zoom update. the pen under annotation tool not sensitive. no longer working properly

    Newcomer
    September 6, 2022

    Forced to update yesterday and then the pen in annotation tool not working again. Not only that, my virtual background disappeared? Only have the blurred or none option? This is so frustrating 

    vananthanAuthor
    Newcomer
    August 15, 2022

    Here are the links to the older version of zoom I got after I created a zoom support ticket. After installing the older version of zoom (5.10.4), the pen works fine now. Apparently this is a known issue and will be fixed when the next version of zoom comes out Aug 22.

     

    5.10.4 
    Windows:
    EXE 64-bit:
    https://zoom.us/client/5.10.4.5035/ZoomInstaller.exe?archType=x64
     
    MAC
     https://zoom.us/client/5.10.4.6592/Zoom.pkg

    Newcomer
    August 17, 2022

    Thank you so much for sharing. It is working now with the older version

    Newcomer
    September 5, 2022

    I have exactly the same problem unfortunately...