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Newcomer
February 12, 2023
Question

Issue exporting pages to PDF

  • February 12, 2023
  • 1 reply
  • 7 views

I have created a whiteboard with 8 pages.

When I export teh pages some are black, others have omitted some of the graphs/jpegs that I imported.

Also, the sizes of the pages exported  are not standard, some really big, others small. Some are centered others are not.

It seems very inconsistent.

 

Thanks

Raf

1 reply

Community Super Champion | Partner
February 19, 2023

hi raf9,

 

Where are you creating the whiteboard,
1. desktop client meeting or webinar
2. desktop client
3. Zoom web portal


Where are you exporting the pdf from:
1. desktop client meeting or webinar
2. Zoom web portal

 

thanks

 

eliot

Raf9Author
Newcomer
February 19, 2023

Thanks Elliot for your follow up

Below are my answers to your questions:

 

Where are you creating the whiteboard,
1. desktop client meeting or webinar

  • Client meeting
    2. desktop client
  • both desktop client and web portal
    3. Zoom web portal
  • both desktop client and web portal


Where are you exporting the pdf from:
1. desktop client meeting or webinar

  • Desktop client meeting
    2. Zoom web portal
  • Also zoom web portal

I tried on both platforms and get the same behavior when exporting to PDF from either platform:

  1. Some pages were blank
  2. Some pictures/jpegs that are on a page were not exported to PDF
  3. Another random behavior is that if I open a particular page, sometimes the export to PDF of that page worked
  4.  Also the preview of the pages on the right hand side, also omits contents of the page
  5. I do not have this issue when exporting to PNG
  6. Happy to meet on zoom and I can demo the issue (***********)

Thanks Elliot, hope Zoom solves this issue. Otherwise, I am really excited with the Whiteboard, I have used Jira, Smartsheet, Miro, etc. and Zoom's whiteboard is very comparable and in some aspects even more flexible

 

Be well

Raf