Collaboration server handshake failed | Community
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Caroline Hodgson
New Member
January 30, 2026
Question

Collaboration server handshake failed

  • January 30, 2026
  • 1 reply
  • 27 views

Good morning

I am trying to teach using the whiteboard, but it won’t load, giving an error message.  Please can anyone help.

 

Best wishes

Caroline

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    January 30, 2026

    hi ​@Caroline Hodgson ,

    What is the error message?
    was it “Collaboration server handshake failed”

    This has been previously seen as a Zoom error between the Zoom Whiteboard and Zoom Notes.

    I suggest you restart your machine to reset the connection.

    Please like my reply if it helps you.

    John Drinkwater
    Zoom Community Super Champion.


    Zoom Runs many events, live and prerecorded to showcase features
    https://ev.zoom.com/

    I run many events and upload most on my channel.
    https://www.youtube.com/@boomwithlordzoom

     

      C
      New Member
      Caroline HodgsonAuthor
      New Member
      January 30, 2026

      Hi John

      Thank you for your reply.  I restary d Zoom, and then the laptop, I moved to a different device and tried a new meeting, but got the same error message every time.  I also tried 2 different WiFi networks.   I had to abandon my lesson in the end.  Any other suggestions would be gratefully received. 
       

      Best Caroline

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