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Newcomer
May 12, 2022
Question

Classic Whiteboard

  • May 12, 2022
  • 2 replies
  • 3 views

My whiteboard has stopped working in meetings even though it is still enabled. Has anyone had this problem?

 

    2 replies

    Employee
    May 13, 2022

    Hi Steph 

     

    Could you please try to update your Zoom desktop client app and make sure you meet the requirements? 

     

      • Zoom desktop client
        • Windows: 5.10.3 or higher
        • macOS: 5.10.3 or higher
        • Linux: 5.10.3 or higher
      • Zoom mobile app*
        • Android: 5.10.3 or higher
        • iOS: 5.10.3 or higher
      • Zoom Whiteboard enabled for your account by an administrator

    *Note: Zoom Whiteboards can only be viewed and edited using the Zoom mobile app on a tablet or iPad. When using the Zoom mobile app on a smaller mobile device, such as a phone, you will only be able to view Zoom Whiteboards. 

    Newcomer
    February 4, 2024

    Yes, I have the same issue. I have all the apps and desktops version all updated + enable Zoom in settings and it still won't let me use the classic whiteboard. The new one is awful, none of my students can write on the whiteboard. Also I have paid for multiple dial in and Zoom won't provide support on the phone. Their service is getting worse month after month....