Can't write as smoothly in Whiteboard anymore. | Community
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K
Newcomer
Kan
Newcomer
June 8, 2022
Question

Can't write as smoothly in Whiteboard anymore.

  • June 8, 2022
  • 33 replies
  • 2 views

Lately, whenever I use my tablet pen to write on the presentation whiteboard for my classes, it is not as sure-fire as before. Sometimes, what I write doesn't appear on the whiteboard at all, or missing some letters even though I am sure I have actually moved my tablet pen to write them. It happens so often that it is becoming quite irritating; I have to keep going back to re-write those missing letters.
I have tried writing on a blank PowerPoint, Word and even on a blank PDF page - my tablet pen works fine.

Wonder what is the cause/s of it all. Is there a workaround? I noticed that it all started to be like it is now after I have upgraded to the latest ZOOM software (where the collaborative whiteboard was introduced). Is it something to do with this?
Is there a way to roll back to the version of ZOOM without the collaborative whiteboard? So that I can test out what I have suspected?
If you have encountered similar problems please share. If you have a solution for my problem - Better!! 🙂


My PC OS = Win10, Browser=CHrome. 
PC is Lenovo X13 Yoga (ThinkPad)

      33 replies

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      D
      Newcomer
      DavidFreeman87
      Newcomer
      July 26, 2022

      Jamboard / Google meet actually looks like it might be a bit better for maths tuition. This has been the last straw for me for Zoom 😞

        B
        Newcomer
        BryanEdwards
        Newcomer
        July 26, 2022

        Thank you David. At the moment, zoom experts are indicating it’s a Microsoft problem. This could be very serious for them - another group I belong to also have an increasing band of dissatisfied maths tutors . The finger seems to be pointing at the last ‘collaborative whiteboard ‘ software upgrade . 

          B
          Newcomer
          BryanEdwards
          Newcomer
          July 27, 2022

          GOOD NEWS! I have been talking to Zoom support over last 3 days about this problem of missing key strokes. Despite almost being fobbed off to Microsoft support yesterday, overnight they escalated the issue to higher support. Today, they sent me the old version of Zoom software I was using before I upgraded last week, I installed it and my Wacom is behaving itself with no missed key strokes! Happy days!

            C
            Newcomer
            Cbmaths
            Newcomer
            July 28, 2022

            Im really struggling like everyone else is. Since the upgrade its impossible to write smoothly on the whiteboard.  Can zoom please fix this glitch asap!!!

             

              B
              Newcomer
              BryanEdwards
              Newcomer
              July 28, 2022

              Hi

              See my comments above.  Raise a ticket with zoom report. They sent me the version of zoom software prior to the upgrade last week. It fixed it perfectly for me using zoom with a wacom pen. 

                Y
                Newcomer
                Yuriy_2022
                Newcomer
                August 1, 2022

                I am having the same issue with whiteboard using Wacom tablet. This does not happen in older Zoom versions, inside other apps such as Paint or with Zoom on Ubuntu. Only with latest Zoom versions on Windows. So far I have switched to using Ubuntu version but I hope it gets fixed soon on Windows. Submitted it to Zoom just last night.

                  B
                  Newcomer
                  BryanEdwards
                  Newcomer
                  August 1, 2022

                  Hi Yuriy

                  Same with me. Zoom sent me the previous install of Zoom prior to the 'rogue' one that appears to be causing the problems. But I had to talk to second level support so don't get fobbed off by the 1st support. They told me it was a Microsoft problem as whiteboard is developed by them.

                  U
                  Newcomer
                  Uriaf
                  Newcomer
                  August 10, 2022

                  could you send me the link to download the version

                  C
                  Newcomer
                  Cbmaths
                  Newcomer
                  August 10, 2022

                  I used this version: 5.10.4 (5035) 

                  I deleted my new version - made sure no updates can happen automatically. It's been working perfectly on the old version (April 2022). Zoom needs to sort this out.

                   

                  D
                  Newcomer
                  dilan_nxtgen
                  Newcomer
                  August 4, 2022

                  Try disabling Windows ink option in drawing pad driver software.  Huion/XP-Pen/Wacom software have that option.

                   

                  Windows ink is a interface to communicate between  stylus/drawing pad with drawing software( whiteboard) through Windows. Zoom might be messed up when using windows ink functions with new version.

                    Y
                    Newcomer
                    Yuriy_2022
                    Newcomer
                    August 5, 2022

                    Thank you, this seem to fixed my problem with Wacom tablet. If you have the same issue, open Wacom Tablet Properties, go to "Mapping" tab and uncheck "Use Windows Ink" box.

                      K
                      Newcomer
                      KCSoon
                      Newcomer
                      August 5, 2022

                      thx buddy, u save my life

                      H
                      Newcomer
                      hknm1236
                      Newcomer
                      August 4, 2022

                      me too

                       

                        Z
                        Newcomer
                        zahryah207
                        Newcomer
                        August 14, 2022

                        yes i agree

                        B
                        Newcomer
                        BryanEdwards
                        Newcomer
                        August 16, 2022

                        UPDATE: Zoom advanced support sent me this update yeaterday:

                         

                         

                        Aug 15, 2022, 18:38 GMT+1

                        Hello Bryan,
                         
                        We have a fix coming for this issue coming on August 22nd. I will let you know if that changes or once in place. Thank you so much for your patience!
                         
                        Thank you,
                         
                        Brittany
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