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Newcomer
Mamaki51
Newcomer
September 9, 2024
Question

Can't access Whiteboard templates

  • September 9, 2024
  • 3 replies
  • 1 view

Hi,

 

I've used templates in Whiteboards before and had no trouble.

 

Now, however, when I click on a template from the template list, it will show for a second or two, and then the template feature will disappear. If I click on the template icon in the toolbar, the icon turns blue but nothing happens. I have to log off and log back in, but the same thing happens.

 

I've just downloaded an update and tried again in a new window. But nothing changes.

 

I'm using Mozilla Firefox, and cleared my zoom.us cache.

 

Thanks for your help on this!

Mamaki

    3 replies

    J
    Newcomer
    Jana1121
    Newcomer
    September 10, 2024

    I cannot access any whiteboards at this time. All whiteboard stopped working around 7:45 PM CST. I cannot open a new or existing whiteboard on Google Chrome. I restarted my computer and that did not resolve the issue. 

      C
      Newcomer
      clc2000
      Newcomer
      September 11, 2024

      Thought it was because of my adblocker that the whiteboards aren't functional. I get the same thing as @Mamaki51, screen shows for about a second then just a big white box.

      MGSR
      Community Manager
      MGSR
      Community Manager
      September 20, 2024

      Hello Community members!

      I'm sorry about the difficulties you experienced.

      We would advise downloading the desktop application and trying the whiteboard template.

      Please let us know if you need further assistance.

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