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Newcomer
TMGuide
Newcomer
May 29, 2023 4:30 PM UTC
Question

Zoom Webinars Disappearing

Zoom has removed the webinar service from my account (despite having an active license), and I had active webinars accepting registrations. What will happen to those events and to the people who registered for them and how do I get this fixed so that we can run our webinars. 

      2 replies

      Community Manager
      rn-zm
      Community Manager
      Jun 5, 2023 4:26 PM UTC

      Hi @TMGuide welcome to the community! Did you get any notification as to why your Zoom Webinars licenses was removed via email, etc.? You can go to https://zoom.us/profile under 'Account' to see if the Zoom Webinars license has been applied correctly; otherwise, you will need to re-assign the license from https://zoom.us/account/user#/. 

       

      More info within the Knowledge base article on Assigning your Zoom licenses, and let me know if that helps! 

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      Newcomer
      deldi40
      Newcomer
      Sep 8, 2025 6:25 PM UTC

      We are having this same problem now. Some folks in our org still have webinar function, for another, it was downgraded and we are hosting a big public meeting today using a link that doesn't work. Major foul up as we did not authorize a downgrade.

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