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suek1
Explorer
Oct 25, 2022 5:54 PM UTC
Question

Webinars: Default to Chat with All

Is it possible in a webinar to have the Chat default be to All?  Right now, it defaults to Hosts and Panelists and attendees need to remember to change to All. We would like this reversed for webinars, the default is Chat comments are visible to all unless Hosts and Panelists is specifically chosen. Our attendees often forget to change the selection and so the discussion is being lost.

    8 replies

    ZoomTestKitchen
    Specialist
    ZoomTestKitchen
    Specialist
    Oct 26, 2022 12:29 AM UTC

    This option can be set in the Zoom Web Portal. I've attached a screenshot to provide some guidance. It's in Settings -> In Meeting (Basic) -> Webinar Chat section.

     
    If you find this information helpful, please click on "Accept as Solution".

    If you have further questions, please reply, we're happy to help.

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    Explorer
    suek1Author
    Explorer
    Oct 27, 2022 11:08 PM UTC

    Thanks.  This sets the permissions, but it doesn't change the default in the chat.  What I'm looking for, if an attendee clicks on chat, it's already set to send to all participants.  Right now, the default is hosts and panelists and the attendee needs to click the drop down and change to all.  Our attendees keep forgetting to do that, so the messages go only to the host.

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      Newcomer
      bearly
      Newcomer
      Oct 9, 2024 10:54 AM UTC

      Hi, did you ever find a solution to this?  sorry for commenting on an old thread, but this is what I am looking for too.  Thank you.

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      Newcomer
      larryle
      Newcomer
      Mar 14, 2025 4:27 AM UTC

      They moved it.  It's no longer in "Meeting" and "In Meeting (Basic)".

      It's in Webinar now.  So much easier to find now.

       

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      Librarycat
      Community Champion | Customer
      Librarycat
      Community Champion | Customer
      Mar 16, 2025 7:29 PM UTC

      That's actually not the answer as it still doesn't change the default in the chat for the attendees.

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      Newcomer
      jerryi
      Newcomer
      Jul 30, 2025 9:58 AM UTC

       It looks like Zoom may have changed the default for chat to "Everyone" instead of "Hosts/Co-Hosts".  I now have the opposite problem.  I would like for the default setting for chat to be "Hosts/Co-Hosts" instead of Everyone.  

       

      Did you find that the default setting is now changed to what you needed ("Everyone")?

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      Newcomer
      SteffenM
      Newcomer
      Jul 9, 2026 7:26 AM UTC

      I am also still looking for a solution to this. The default for the webinar chat continues to be “ Hosts and Panelists” and I have not been able to find an option to change this default.

      Webianr participants will naturally forget to change to send messages to “All”, even if you tell tem

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