Webinar registration report does not reflect the actual number of registration (Webinar report bug?? | Community
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E
Newcomer
ERINA_JP
Newcomer
June 28, 2022
Question

Webinar registration report does not reflect the actual number of registration (Webinar report bug??

  • June 28, 2022
  • 1 reply
  • 0 views

Hi, has anyone encountered but solved the problem below?  

When I download the webinar registration report (CSV report), it does not include all registrants but only partial. It seems that the actual number of registrants and their information is not reflected in the report.

Is there any way to fix this problem?

      1 reply

      Z
      Community Champion | Employee
      ZoomZoom
      Community Champion | Employee
      June 28, 2022

      Hi, Erina.

      Was the registration already closed when the report was generated? How are you comparing the numbers? Don't forget that besides registering, people can also cancel their registration.

       

      For reference: https://support.zoom.us/hc/en-us/articles/201393719-Webinar-reports

        E
        Newcomer
        ERINA_JPAuthor
        Newcomer
        June 29, 2022

        Thank you very much, ZoomZoom.

        The registration was still open when I generated the report, but nobody cancelled their registration at the time. For some reason, the number of registrants (auto-accepted by my webinar setting) shown in the summary before generating the list was different from the one in the excel file.  

        However, this problem was all cleared this morning although  I still don't know why and how this was solved. I just presume that zoom had a system error. 

        Again, thanks very much for your kind suggestion.  

        Erina

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