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AlexFSNI
Newcomer
August 16, 2024
Question

Webinar Issues

  • August 16, 2024
  • 1 reply
  • 1 view

We had an issue last week where 3 of our attendees clicked on their personalised link they received in their email upon registering for the session and were taken through as Panelists with their video on? Has anyone experienced any issues with this? The Webinar was set up from a template that we've used MANY times and never had any issues with and then for some reason, 3 different people popped up on camera as Admin with their video on instead of as an Attendee with no video capability? Funnily enough is that the Admin setting was also set to have Video turned off upon joining and only Panelists can have their video's on? 

    1 reply

    anissat
    Community Champion | Customer
    anissat
    Community Champion | Customer
    August 21, 2024

    In the past, we've insisted that our panelists NOT SHARE their personal invitation links with others, as this is exactly what happens when they do. Be sure to instruct your panelists to invite attendees to join using the general invite link that is created when you built your webinar (and not forward the email the panelists received to others), and make additional communication available to allow attendees to contact you if they have difficulty registering. 


     

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