Webinar Breakout Room enabled at Account Level - cannot activate for user? | Community
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chrisinvermont
Newcomer
November 9, 2023
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Webinar Breakout Room enabled at Account Level - cannot activate for user?

  • November 9, 2023
  • 1 reply
  • 3 views

Following the instructions while also on hold waiting for an agent.  I have turned on the Breakout Rooms at the account level, but I am unable to enable it at the User level, so she is unable to create the rooms in her webinar.

    Best answer by chrisinvermont

    Hi, thanks for replying.  No, it turns out her desktop client was old.  We are all set now. 

     

    C.

    1 reply

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    November 9, 2023

    Is there any group policy being implemented between the account and user levels?

    Just want to rule this out before troubleshooting futher - please check Admin -> User Management -> Groups.

     

     

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    Newcomer
    chrisinvermontAuthorAnswer
    Newcomer
    November 9, 2023

    Hi, thanks for replying.  No, it turns out her desktop client was old.  We are all set now. 

     

    C.

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