Webinar Alternative Hosts Not Receiving Invitation Email

Welcome to the Zoom Community, @lpeabody-park.

See this Zoom Support article on Alternative Hosts:

https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host 

Especially note the following in the Limitations section:

• The alternative host can start the meeting using the join link in the email or calendar invite sent to them by the host. The meeting will not display in the upcoming meetings list in the desktop client, mobile app, or web page for alternative hosts.

If you do not send them an invitation via Email like you would any other attendee, just know that they won't receive it directly from Zoom.  YOU have to send the meeting link to Alternate Hosts; that's the way it's designed.

Updated Info (9/21/2023):

Zoom will send an email to the designated Alternate Host IF the following setting is enabled:

Go to Personal -> Settings -> Meeting tab and scroll way down or click the Email Notification link.

If the setting is enabled and the designated Alt Hosts aren't getting the email, I'd recommend submitting a Support Ticket with details (meeting ID, Alt Host email address).

Thats is a pretty poor way to handle Alternate hosts - especially when there is a link to click saying "send invitation to alternate host"!!!

The problem is that there are two switches that can be enabled. The first is often set by default, but the second, in my case, wasn't set and I didn't read the wording carefully enough on the first switch to realize that I should look for the second switch. However, having not set that switch, I was presented later in the set up of the webinar, a box to click to send the alt host an email. Clicking this box did nothing, so that should be changed.