Trouble with Playback of Webinar recording | Community
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Newcomer
May 15, 2024
Question

Trouble with Playback of Webinar recording

  • May 15, 2024
  • 1 reply
  • 11 views

My webinar was recorded locally and the file is   double_click_to_convert.zoom and it will not open.  The error says that the Application "Transcode" cannot open.  The Chatbot says it should be an MP4.  Which I have seen in the past on other recodings.  Any ideas??

1 reply

MGSR
Community Manager
Community Manager
May 16, 2024

Hi @mreards 

You may refer to this link for troubleshooting the recording conversion issue:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

Please feel free to let me know if you need further assistance.