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L
Newcomer
LookUpUser
Newcomer
June 23, 2022
Solved

Reports shows error code

  • June 23, 2022
  • 2 replies
  • 2 views

We've just finished a webinar and I'm trying to download the registration list.

 

When we try and access the reports page: https://us02web.zoom.us/account/report we get the following error message:

 

Requested resource not found (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: ResourceNotFoundException; Request ID: MBRTTAA29DQR2O5VJK3AL7OM6RVV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null) (-1)

 

This is rather time sensitive as we are waiting to send the recording out to our audience. Is anyone else experiencing this problem? 

 

We appreciate any info and thanks for your time.

    Best answer by rn-zm

    Hi @LookUpUser looking at some support cases that are similar to yours -- it looks like the cause was a wide known issue with recordings that have affected multiple Zoom customers, believe the issue should be resolved now. 

     

    You can check Zoom Status for any updates on Zoom services'. 

    2 replies

    L
    Newcomer
    LookUpUserAuthor
    Newcomer
    June 23, 2022

    This seems to have resolved itself. Not sure if Zoom was doing an update??

    R
    Community Manager
    rn-zmAnswer
    Community Manager
    June 23, 2022

    Hi @LookUpUser looking at some support cases that are similar to yours -- it looks like the cause was a wide known issue with recordings that have affected multiple Zoom customers, believe the issue should be resolved now. 

     

    You can check Zoom Status for any updates on Zoom services'. 

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