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A
Newcomer
ABSG_MATHERA
Newcomer
December 27, 2021
Question

Problems sharing a PowerPoint-presentation

  • December 27, 2021
  • 8 replies
  • 15 views

Last week during an webinar, our keynote presenter wanted to share his PowerPoint-presentation. But we encountered some problems. He could share his PowerPoint, but not in the full screen presentation-modus (see attached file).  While he could scroll further to the next slide on his laptop, we stay freezed at the first slide. The only way he could manage to let us view something was to select the next slide in the slide-menu on the left. How can we make sure this won't happen again. On the other hand, when I as a hist was sharing my presentation, other watchers said I had the same problem as well. Did I managed something wrong in the settings of this webinar? Very strange, since I am already familiar to use ZOOM for over two years now, and this was the very first time this was happening.

Thanks for your responses and fine holidays ! 

      8 replies

      J
      Employee
      Jennife
      Employee
      December 27, 2021

      May  I have your PC system info, Zoom version info, and PowerPoint.exe info?

      W
      Newcomer
      wharvey
      Newcomer
      December 27, 2021

      I recommend having users put their powerpoint into Show mode BEFORE they screen share. Then they will see all the screens available to share and can select the full screen presentation screen.

       

      J
      Employee
      Jennife
      Employee
      December 29, 2021

      Zoom is working on this.

      Current workaround: open the ppt file at first, then start the Zoom share.

      S
      Newcomer
      soeters
      Newcomer
      March 9, 2022

      Has a solution been found yet? I am having the same trouble. Tried opening the ppt before sharing. Did not work. It is impossible at least on windows to put it already in presentation mode and the share it. Am working with windows 11. A 1,5 year old laptop and latest zoom release...

       

        R
        Newcomer
        Ricardo10
        Newcomer
        December 28, 2021

        Olá Procure ver se você e o apresentador, estão usando a ultima versão do ZOOM. 

        Depois vá em configurações básica e em compartilhamento de tela e veja as opções. 

        Abraços

         

        P
        Newcomer
        Piareje
        Newcomer
        February 1, 2022

        Has anybody found a solution yest?. The above doesnt work for me. Since last month, the presentation-mode has not been working properly. There is no option to select powerpoint in presentation-mode, most times. No matter if I open it before I share. Pia

        D
        Newcomer
        David-NWKFHS
        Newcomer
        March 3, 2022

        Hi Folks,

        I had the same problem last night at a presentation.

        I checked I had the latest Zoom, which had been downloaded that afternoon.

        On my laptop I'm using Windows 8.1 and was using MS PowerPoint 2010. The presentation had been created on my Desk top using Windows 10 and Powerpoint 2016.

        I checked the laptop and decided it might be with Powerpoint so I've updated to 2016. Checked the presentation was working on the new powerpoint and it was. Ran a trial meeting on zoom and shared the screen and ran recording. All worked okay and recording was correct. So tonight I was at a zoom meeting and shared the same presentation that failed yesterday. All worked okay without a glitch. My thought is that Powerpoint 2010 has something in it that the latest Zoom does not like. Powerpoint 2016 or better may be the solution. I'd be interested in others experiences.

        D
        Newcomer
        deborahlong
        Newcomer
        March 17, 2022

        Hi, David,

        Thank you for the tip re: upgrading to PPT 16.  I have Microsoft 365 / PPT 2202 and still am experiencing the problems you and others have noted.  I have Windows 10 Pro.  I am a professional presenter so this problem is driving me crazy.

        Debbie

        D
        Newcomer
        David-NWKFHS
        Newcomer
        March 19, 2022

        Hi Debbie,

        The good news is that I have done two presentations this week both without glitches. Wednesday was only a small group but last nights was with over 50 people.

        The Zoom support sent me a zipped program called cleanzoom.zip which after using it and reloading zoom plus upgrading from Powerpoint 2010 to 2016 the presentations ran okay. My guess is there was a compatibility problem that needed a clean out of all the caches back to the original settings. Ask support for the program and I hope you can now get your presentations working well.

        Best wishes

        David

        S
        Newcomer
        SheriB
        Newcomer
        March 30, 2022

        I think this is something new that is a problem?  I recorded some trainings last month and it worked fine.  Yesterday I could not get it to work at all?!  I couldn't get presenter mode to work and I couldn't get my video screen to show (me) up in the corner.  Am I doing something wrong?  Help.....

        D
        Newcomer
        deborahlong
        Newcomer
        March 31, 2022

        I recently had the same problem.  One member of this community advised that I download the latest Zoom update that also cleans the cache of remaining old Zoom "fragments."  I also am taking care to make sure that I have my PPT set up in both presentation and in edit mode before I go to screen share.

         

        Debbie

        K
        Employee
        KaneZhu
        Employee
        April 1, 2022

        I see your language for PowerPoint software is Dutch, which is not supported by Zoom clients yet. Please change the PowerPoint's language to English or any language supported and restart Zoom. The issue should be gone.

        Some others have already found that Office 2010 is too old, upgrading to a newer version would help.

        Hope this helps and have a good day!

        I
        Newcomer
        InclusionMatter
        Newcomer
        April 18, 2023

        I am having the same problem after updating on 3/30/23. It hasn't happened before! Our IT person adjusted my zoom sharing settings but it happened again.

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