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Explorer
EricEric
Explorer
April 7, 2026
Solved

Losing all webinar contacts

  • April 7, 2026
  • 2 replies
  • 131 views

I had a webinar set up and many people registered. The zoom interface to sign up is very boring, so I switched the registration to Luma, with the Zoom integration. So that people don’t have to register in 2 places, I turned off the Zoom setting “Registration Required.” But then it permanently deleted all the email addresses who signed up on Zoom. 

Reversing that setting change doesn’t do anything. Very bad design.

      Best answer by EricEric

      Nope - nothing worked. I did submit a support ticket who gave me the same suggestions. But yeah - nothing worked. Plus Zoom charged me for an extra month of Webinar subscription and i cancelled the same day and they still charged me. So i ended up paying like $200 for something i did not use - i only kept the subscription in the hopes that Support would be able to recover the emails and they failed and i ended up paying lots of $$ for nothing. I requested a refund for the $200, but they said nope. They have done this for my other subscriptions as well - horrible service from Zoom.

      2 replies

      L
      Employee
      lancetlc
      Employee
      April 30, 2026

      Hey ​@EricEric 

      Sorry to hear you're running into this — losing webinar contacts is definitely frustrating, especially if you rely on that data for follow-ups.

      Here are a few things to check:

      Possible Causes & Workarounds:

      1. Export before the webinar ends — Webinar registrant and attendee data can sometimes be affected if the webinar is deleted or if retention settings are configured. As a best practice, always export your contacts/reports immediately after the webinar via: Zoom Web Portal → Reports → Webinar → [Select your webinar] → Export

      2. Check your Webinar Report retention — Zoom retains webinar reports for a limited period (typically up to 1 year). If the webinar is older, the data may have expired. Verify under: Account Settings → Reports

      3. Re-check under "Previous Webinars" — Sometimes contacts appear under the registrant or attendee report rather than a "contacts" section. Navigate to: Webinars → Previous Webinars → [Your Webinar] → Attendee Report or Registrant Report

      4. CRM/Integration sync issue — If you're syncing to a CRM (HubSpot, Salesforce, etc.), the contacts may still exist there even if they're not visible in Zoom.

      If the data is truly gone:

      • Submit a support ticket at support.zoom.com — the support team may be able to recover data depending on how recently it was lost.
        ElephantInTheZoom
        Explorer
        ElephantInTheZoom
        Explorer
        April 30, 2026

        +1 ​@lancetlc 
        I’ve usually found this using steps 2 and 3, ​@EricEric 

          E
          Explorer
          EricEricAuthor
          Explorer
          May 29, 2026

          Unfortunately nothing worked. And the time for it to be useful to recover those emails past long ago.

          MGSR
          Community Manager
          MGSR
          Community Manager
          May 29, 2026

          Hi ​@EricEric! It’s been a while since we last heard from you, so I’ve gone ahead and marked ​@lancetlc’s response as the best answer, as it appears to address your question.

          If you still need help or have any follow-up questions, feel free to reply anytime; we’re here to help!

          E
          Explorer
          EricEricAuthorAnswer
          Explorer
          May 29, 2026

          Nope - nothing worked. I did submit a support ticket who gave me the same suggestions. But yeah - nothing worked. Plus Zoom charged me for an extra month of Webinar subscription and i cancelled the same day and they still charged me. So i ended up paying like $200 for something i did not use - i only kept the subscription in the hopes that Support would be able to recover the emails and they failed and i ended up paying lots of $$ for nothing. I requested a refund for the $200, but they said nope. They have done this for my other subscriptions as well - horrible service from Zoom.

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