Issue some attendees not receiving webinar link

Forum|Forum|3 years ago
August 23, 2022
5 replies
0 views

I have already told people to check spam/junk folders; I have already DOUBLE checked their emails. I have already gone into zoom and RESENT confirmation emails to all who have registered - and I still have people emailing me that they have NOT RECEIVED the link. Not sure what is going one. We have been using ZOOM webinar features since April of 2020 - and this has never been an issue before. Need help!!!! Webinar is tomorrow.

Thank you

A

antics

Newcomer

We are experiencing the same issue. We've been using the zoom webinars for a couple years without a problem with deliverability on confirmation emails. It seems like in the last week something has changed and we're now only getting them very inconsistently and mostly not at all. Can you update this thread if you find a solution?

M

MarkOpsDLH

Newcomer

Same issue for me. This is driving us insane.

If this is not fixed ASAP we will not renew our subscription and go to competitors...

A

antics

Newcomer

UPDATE - we heard back from Zoom customer support today and the issue appears to have been resolved. We confirmed that our confirmation emails seem to be going out now.

AnnikaZoom

Employee

Thank you for using the Zoom Community to express concern with this issue. As @antics mentioned, we are happy to report that this issue was identified and resolved. We apologize for any inconvenience this has caused and we appreciate your patience while the Zoom team worked to correct this.