Webinars

As of 4/15, the release notes said that"Hosts can access detailed analytics reports for Video On Demand (VOD) channels. For authenticated viewers where an email address is collected, the report will show unique viewers by month and attach associated content views and engagement. For anonymous sessions where no email address is collected, the report will show viewer sessions by day along with associated content and engagement. These analytics provide increased visibility into both identifiable and anonymous Video On Demand viewers to help hosts understand overall platform usage and engagement." The analytics tab of my Video Channel does not show the custom registration questions or anything related to Month/time period. Is this happening for anyone else? 

Hello I am hoping that someone can help me.  I need to change the registration questions for webinars - I have chosen the additional questions I want and then  saved all.  I then tested it but the new questions were not there.  When I went back to the admin section the new questions I had ticked were no longer ticked.  It's as if I cant get them to save. Has anyone else experienced this and if so did you manage to fix? Many thanksKirsty   

I was wondering if anyone has had to create email reminders that are unique for each session of a multi-day event?  the email reminders are setup for the whole event, but I want to customize the email reminders for specific sessions so that the email reminder is relevant to that specific event.

I (thought) I had set up  the follow up email after the webinar but it appears nothing has been sent.1) How do I confirm whether or not the email was sentThank you

Hi.We need some urgent help regarding a cloud recording the output layout is not as required. There is a class which is a zoom webinar where the teacher is the host and is the presenter as well. After following the settings specified under Cloud recording layouts and Video layout being Active speaker, the teacher video is embedded in the shared screen space only in the recording and not displayed outside the shared screen portion on the top-right corner.  Kindly requesting someone to throw some light regarding the same.  Attached the existing settings that we have and also the existing out and how we want the output to be. Thanks and Regards,K. Sripriya 

Hello everyone. I trust you are doing ok. I would like to hear from the community regarding the notifications that are sent by email from Zoom to the hosts of webinars. When an attendee registers to attend a webinar, the host receives an email notification of that registration. When a registered attendee cancels that registration, the host does not receive any kind of notification. Question #1: does anyone have the same experience? Question #": does anyone know how to enable this specific notification?  Keen to hear back from the communityThanks for your help

Hello, I want to create a Zoom webinar with required registration but I want to be able to also have the direct to join Zoom link (without registration) for certain people to bypass the registration page. I also want to be able to have that Zoom link, without registration, for people who registered but lost the link they received after they registered.Is this possible? thank you!

We require certain fields when registering for our webinars (e.g., country, state, school, title). But when we disseminate a non-anonymous, post-webinar satisfactory survey, the survey results don't provide those fields along with the person's name and email. Is there a way to fix this?

Hello,Is there any way to customize how the webinar follow up emails look? The ones that are send out after a webinar is over?  

In the instructions for launching a poll here, it states that when you launch a poll in the Zoom webinar, you can click the ellipsis icon in order to optionally allow panelists to vote in polls. In a recent Zoom update, this option has seemed to have disappeared. I can't find the option to allow panelists to vote in polls in Zoom webinars anymore. Does this option still exist, and if so, where can I find it?

Is there any way to modify the 'My Webinars' screen to show the number of registered people for each webinar? Otherwise, I have to open the webinar, and scroll down to the bottom to see if someone registered. I know that I can bring up a report and get the information also, but both of these are very time consuming. By just going to the 'My Webinars' screen, it could show me if there are any registrations for an event. That way I wouldn't have to start a webinar if no one registered.

I have set up a Zoom webinar and have some custom questions to be answered like what country they reside in and their WhatsApp number.  When I download the registration, the file only shows their name and email address.  How can I collect the other information on each participant?

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Hi,  I'm hosting a webinar in Hebrew, a language that is not supported by Zoom centrally, but is included as a language for subtitles. I would like the preview text and description of the webinar to be written in the correct format, which is from right to left. How do I do that?Thanks!

I need some advice. We are hosting a live event via webinar and due to ADA requirements need to allow closed captions. The only way I can figure out how to have closed captions for a live webinar is to manually enter the captions. This is not doable for us due to the event being hours long for two days. Does anyone have any recommendations on setting or third party apps that we could use to have automatic closed captions set up for during a live event and not just for the recording?Thank you!

Hi, How can we enable the Breakout rooms in the Zoom webinar? I can see in the Zoom article that there is an option to enable it, but when I follow the steps, unable to get the option to enable the breakout rooms in the Zoom webinar. Sharing the knowledge base, which is suggesting Zoom Webinar Breakout rooms but it didn't work: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057840  

Hi! I have a paid (Pro) Zoom account.I have a few questions about basic (unpaid) users on this account:1. What is the maximum meeting duration for basic users for 1-to-1 sessions? Is there a 40min timeout for 1-to-1 meetings for basic users? 2. Can two or more basic users on a Pro account host different meetings at the same time (simultaneously)? Thanks! Best, Anait

HiIs it possible to have a video playing prior to people joining a Webinar, rather than the text your Webinar will start soon ??

If I ensure that people can only chat with hosts - I assume that no one else on the webinar will see their responses? And assume this is the case if we record the session - I want to protect people's privacy so that they feel safe responding to my questions.

how long will the zoom webinar registration link be valid, because I need to book a meeting in September, and record it to an Excel file, and send it out to others, I hope that link lasts forever until the webinar ends, that would make sense.And I searched Zoom database, no related answers, please help me with this, it means a lot to me.Thank you.

How do you activate the free webinars?  

I can not seem to figure out how to add additional speakers to the webinar that I have already created and made a link for. Can someone help me figure this out please. 

Before the last webinar we hosted through Zoom, we enabled several new webinar recording settings. Some of these new settings we "checked" included:A shared screen fileSeparate audio files for each participantSign language interpretationAudio transcriptHowever, none of these appeared in the recorded files provided by Zoom after the webinar. I went back to the settings to make sure they were checked, thinking that maybe they didn't save, but they were in fact still "checked," so I can't figure out why we didn't get the additional recordings. Is it possibly because we changed the settings after we had scheduled the webinar, so they didn't apply towards it? Please help! Thank you!