I can't use avatar

Hi, Jamie.

Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

• System requirements for Windows: 
  • Windows 7, 8, and 10 or higher (64-bit)
  • Supported processors*
    • Intel: 4th generation or higher i3, i5, i7, i9 processor
  • A graphics card supporting Direct3D 11

For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars