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Newcomer
lyu8
Newcomer
September 9, 2021
Question

Hosting Webinar

  • September 9, 2021
  • 2 replies
  • 9 views

I am hosting a webinar, halfway through, all of sudden, my control panel functions stopped responding.

I can open Q&A, PARTICIPANTS, but are all blank, nothing on it.

The meeting continues, I can hear and I can see live subtitle, But I cannot do anything, all functions disappeared.

I did not try to close the app, afraid it will cause ending the whole webinar. 

When the webinar finished, I cannot stop the recording either. Very very strange! 

Can anyone explain what went wrong... 

 

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 9, 2021

    Hi,

     

    Did you have a Co-Host - or could Host have been passed or claimed by someone else during the Webinar? This almost sounds like Suspend Activities could have inadvertently been enabled.

     

    Were you recording locally, or in the cloud - what did the recording show after the fact?

     

    Other than that, I would ensure your Zoom client is up to date with the latest version.

     

    Rupert

    K
    Newcomer
    kharzoom
    Newcomer
    September 9, 2021

    This sounds like what we experienced on Tuesday.

    The only change was that Zoom updated to 5.7.7.

     

     

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