Changing Ticket Type for Registrant

Forum|Forum|3 years ago
January 17, 2023
1 reply
5 views

For an upcoming Zoom Event webinar, I have two ticket types, in-person and virtual. One of my registrants would like to change from virtual to in-person. Is there a way I can do this administratively?

R

rn-zm

Community Manager

Hey @awsm couple of questions to further understand your case scenario, is the two ticket types differ in whether they're free or paid as well? For example, the in-person ticket type is paid vs. the virtual ticket type is free.

The assumption, you would have a ticket cancellation policy set (also note the editing of tabs) and the user would cancel their ticket type and re-register. You can manage registrations as well if the user is still showing as registered.