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Newcomer
jessicasand
Newcomer
Aug 18, 2021 5:27 AM UTC
Question

Changing/Rescheduling Zoom Webinar Date

Hi! We're hoping for some advice/best practices- anything would be great.

 

Situation:

1. We have a webinar scheduled for "date a" with 100+ registrants. 

2. We need to reschedule this webinar to "date b". 

3. All registrants have already received an email confirmation with the information for "date a" and they need to be updated with an email for "date b". 

 

What is the best way to handle this? If we change the webinar date, will registrants be notified and/or can we control the email that they receive?  Would love recommendations, we can't seem to find any info on this. 

 

Thanks!

      6 replies

      Ohkawa
      Community Champion | Customer
      Ohkawa
      Community Champion | Customer
      Aug 18, 2021 5:58 AM UTC

      Hi,Jessicasand
      Could your problem be solved with the following?

      managed attendees>edit

      Resend Confirmation Email

       

       

      Translate
      RobertS
      Newcomer
      RobertS
      Newcomer
      Aug 21, 2021 8:49 AM UTC

      When you make changes to the fundamentals in a ZOOM meeting / webinar, on saving the changes you will be prompted with a chcekbox to inform registrants of change Yes / No. This will handle informing the "ols registrants" of the change. New registrants will receive information with the new changes.

       

      In terms of advice, Take a look at the email template for the registration  information update in ZOOM. You can edit it to suite your requirements and messaging.

      I have attached a printsceen where the two templates are located i.e. Account Management / Webinar settings. The second one is sent if you change the date of the webinar.

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        Newcomer
        zonicole
        Newcomer
        Jul 17, 2023 10:28 PM UTC

        I have a similar issue. One question I have, is if they added the original event details to their calendar and then we change the date, with that calendar event update automatically? I'm worried about us sending emails out, but erroneous calendar events still being on people's calendars and they show up at the wrong time/date and get frustrated. 

        Does anyone know? 

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          Newcomer
          HeyInnovations
          Newcomer
          Sep 5, 2023 1:13 PM UTC

          Hi! Could you tell please, did you find an answer to your question? 

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          Newcomer
          legalmarketer14
          Newcomer
          Jan 16, 2025 4:09 PM UTC

          Was anything determined regarding this question? We had to change our webinar date and attendees did not receive an updated calendar request with the new date / time. Any advice?

          Translate
          Explorer
          Definition_Zoom
          Explorer
          Nov 5, 2025 3:30 PM UTC

          Hey Legalmarketer, did you ever get a response / figure this out

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