Changing/Rescheduling Zoom Webinar Date

Forum|Forum|4 years ago
August 18, 2021
4 replies
54 views

Hi! We're hoping for some advice/best practices- anything would be great.

Situation:

1. We have a webinar scheduled for "date a" with 100+ registrants.

2. We need to reschedule this webinar to "date b".

3. All registrants have already received an email confirmation with the information for "date a" and they need to be updated with an email for "date b".

What is the best way to handle this? If we change the webinar date, will registrants be notified and/or can we control the email that they receive? Would love recommendations, we can't seem to find any info on this.

Thanks!

Ohkawa

Community Champion | Customer

Hi,Jessicasand
Could your problem be solved with the following?

managed attendees>edit

Resend Confirmation Email

RobertS

Newcomer

When you make changes to the fundamentals in a ZOOM meeting / webinar, on saving the changes you will be prompted with a chcekbox to inform registrants of change Yes / No. This will handle informing the "ols registrants" of the change. New registrants will receive information with the new changes.

In terms of advice, Take a look at the email template for the registration information update in ZOOM. You can edit it to suite your requirements and messaging.

I have attached a printsceen where the two templates are located i.e. Account Management / Webinar settings. The second one is sent if you change the date of the webinar.

Z

zonicole

Newcomer

I have a similar issue. One question I have, is if they added the original event details to their calendar and then we change the date, with that calendar event update automatically? I'm worried about us sending emails out, but erroneous calendar events still being on people's calendars and they show up at the wrong time/date and get frustrated.

Does anyone know?

H

HeyInnovations

Newcomer

Hi! Could you tell please, did you find an answer to your question?

L

legalmarketer14

Newcomer

Was anything determined regarding this question? We had to change our webinar date and attendees did not receive an updated calendar request with the new date / time. Any advice?