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January 29, 2026
Question

500 Internal Error

  • January 29, 2026
  • 1 reply
  • 18 views

Hi! 

 

We have the Zoom integration enabled within Pardot and since the new year have started getting issues when setting up the registration forms that whenever submitted zoom redirects to an internal server error page. The submission is captured in pardot and the count of registrants increases in Zoom but the registrants receive no confirmation email and our zoom registrant list is blank. 

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    January 30, 2026

    hi ​@MINTER ,

    I am also a zoom developer.
    So, the reponse back from zoom is not being processed. These is a new security feature form zoom which asks for an “ok” message from apps.
    My guess is that this is not being seen, although Pardot is in use by some many, I would have expected many more complaints if it was a general failure.
     

    The other possiblity is that the option to send out the confirmation emails is disabled by pardot and so Zoom does not send out the confirmations.

    This again is a programming issue.
    Pardot need to set this too.


    To enable automatic confirmation emails for Zoom API-created meetings, include "send_notification": true within the {Link: registration_settings https://community.zoom.com/events-18/zoom-events-api-is-there-a-way-to-send-confirmation-emails-when-creating-tickets-via-api-61984?ampDeviceId=cf61fcc4-9472-4c8b-821b-d8c633b8c3a8&ampSessionId=1769457600479} object in your API request. This ensures registrants receive join links automatically, avoiding the need for a separate manual system. 

     

    I regret that you need to go back to Pardot and Zapier for their support in fixing this.


    Please like my reply if it helps you.

    John Drinkwater
    Zoom Community Super Champion.


    Zoom Runs many events, live and prerecorded to showcase features
    https://ev.zoom.com/

    I run many events and upload most on my channel.
    https://www.youtube.com/@boomwithlordzoom