FIX zoom chat auto scroll

Forum|Forum|1 year ago
May 11, 2024
7 replies
39 views

Zoom chat gets stuck and doesn't auto scroll to the latest messages, I am in a big group and many times it stops scrolling and you don't know if there are new messages or not, so I don't get information in a timely manner, then I start scrolling and there are like 10-20 new messages, then it works for a few seconds, and stops - gets stuck again. Using IPAD pro , zoom on iphone also has the same problem. everything is up to date, fix it please , or let me know how I can downgrade to older versions if it is possible. Thanks

Chat history

O

oscars

Newcomer

Hi there,

Have the issue with chat not scrolling on the current web client, it comes up with a little red box to say there are new messages but just want it to scroll when new messages come in. Sometimes if you scroll to the bottom of the chat window it works for a bit but eventually gives up and enters a mode where the little red box isn't there but the chat window scrolls up so you see older messages, and from this you can infer that new content was added to the bottom of the chat, just seems very broken for what must be very core functionality?

Thanks for any thoughts, got to use it for a training course tomorrow and friday so would be handy to fix but don't use zoom if I don't have to so no biggie.

Kind regards, Oscars

C

creeed

Newcomer

We have this issue in our organization as well. It causes people to miss chats from time to time. It would be great if there was a fix. I see people recommending to check the setting for “move messages with new replies to the bottom of the chat”. This however does not apply and has to do with replying to specific earlier messages in a sub chat. It will move the parent message to the bottom of chat if you reply to it specifically. That is an unrelated setting to the problem. I wish zoom would take some of these chat issues more seriously. It would be great if zoom chat could work more like basically every mainstream chat out there instead of having these weird little issues.

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SeanDKendle

Newcomer

This is a very frustrating bug. Please fix asap.

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zmdm

Newcomer

Bump. Chat autoscroll not working I believe this is version 6.2.11.50939

I am in a webinar that has a lot of users chatting and I constantly have to babysit the chat window to make sure it scrolls.

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ledlivestudio

Newcomer

Please zoom, fix this.. I don't want that red box showing how many messages i've missed. we have big events and need the chat to just scroll automatically.

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beg3

Newcomer

I agree that this issue has nothing to do with settings or a limitation on chat history. This started about 2-3 months ago after a Zoom update - wish I'd paid more attention to that update so I could reference it here. Zoom needs to look into this - I need to revisit a message my boss sent me 2 weeks ago in Zoom but it just scrolls to bottom few messages and won't go earlier. I'm sure this is one of the reasons our organization is looking into converting to MS Teams.

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PaddyOnZoom

Newcomer

Same problem.

I want comments to autoscroll. And not have to click on a button to get new comments to load