Chat Etiquette Tool not always working | Community
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Newcomer
Mike_B
Newcomer
July 23, 2022
Question

Chat Etiquette Tool not always working

  • July 23, 2022
  • 1 reply
  • 0 views

I noticed our Chat Etiquette Tool works on some keywords and not on others.  I decided to test it out.  It caught the first keyword I used, but missed the next two.  They caught another, and missed a couple more.  It is not due to misspellings or punctuation.  This has not become a problem, but has anyone else had a similar experience, or know of a fix?

    1 reply

    Bri
    Community Manager
    Bri
    Community Manager
    September 1, 2022

    Hi @Mike_B! Are you still noticing this issue with the Chat Etiquette tool? If so, I would definitely recommend leaving your feedback here and/or creating a support ticket.

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