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Newcomer
October 26, 2023
Question

Chat Box

  • October 26, 2023
  • 11 replies
  • 17 views

My chat box must have a glitch in it.  It automatically sends empty chat boxes to the group from me even though I didn't send them

11 replies

Bri
Community Manager
Community Manager
October 27, 2023

Hi @Moreah ! What device and version of Zoom are you using? 

MoreahAuthor
Newcomer
October 28, 2023

Thanks Bri. Installed the latest version. (maybe that will have solved the problem?)  Using a Mac. Not sure what to do with Zoom AI Companion

Newcomer
March 7, 2024

Hello,

I have experienced the same issue the last 2 Zoom meetings. When viewing the zoom chat during a webinar I noticed that there were empty chat messages sent when I did not. This was happening periodically throughout both webinars. I was also using a MAC. 

Thanks

Sundari 

Newcomer
March 7, 2024

Is there a setting or fix / solution I could be pointed to? Thanks!

Newcomer
March 8, 2024

I also meet such issues for a short period but later on thanks to zoom meetings they resolve my problems

MoreahAuthor
Newcomer
March 9, 2024

Not sure if others can see the same empty boxes? I press "collapse all" and it goes away. The empty boxes only seem to come up when someone else replies to a question. But when I press collapse all, all the replies aren't seen by me (not ideal).

Newcomer
March 11, 2024

yes, this is happening

Newcomer
December 4, 2024

Hello All,

I am also experiencing the same issue as everyone else. Does anyone know how to resolve this matter?

MGSR
Community Manager
Community Manager
December 13, 2024

Welcome to the Zoom community, @V-Rod22. Kindly try updating to the latest version of the app or reinstalling it. Let us know if this helps or if you need further assistance. 

MoreahAuthor
Newcomer
December 15, 2024

Did not work

MoreahAuthor
Newcomer
December 15, 2024

Did both these things and it didn't make a difference

Newcomer
May 3, 2025

Someone please help! Having the same problem and it is annoying other viewers (375+) watching program!  Happens on desktop Mac whether mirroring to TV or not.