Can no longer live stream to my Facebook page or Facebook groups from Zoom | Community
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I
Newcomer
isobela1984
Newcomer
May 2, 2024
Solved

Can no longer live stream to my Facebook page or Facebook groups from Zoom

  • May 2, 2024
  • 5 replies
  • 2 views

After years of happily streaming into my Facebook Page and Facebook Group from Zoom, I can no longer see this as an option when I go to Live stream from a Zoom call. 

 

I have re-set my Live streaming settings in Zoom, unticking and re-ticking Facebook, and have also cleared my browsers cookies and caches too. I've also tried using a different web browser but the same problem persists.

 

I recently changed my Page's name and handle, so this could be a factor, but I still can't find any way to get Zoom to pick up my Page and Groups as an option for a Facebook stream.

 

Has anyone else had this happen and found a solution?

 

My job relies on this so any help would be much appreciated!

    5 replies

    V
    Newcomer
    VLB
    Newcomer
    May 3, 2024

    I am having the same issue. I see that others are as well. I hope Zoom can get this sorted out soon. 

      D
      Newcomer
      DarrenStewardPT
      Newcomer
      May 4, 2024

      I am getting the option to share to "My Pages" but like you I run my business giving access to a closed off private group, which I now no longer am given the option to share to.

       

      Have you found any solutions yet?

       

        D
        Newcomer
        DarrenStewardPT
        Newcomer
        May 4, 2024

        Someone posted this on another chat:

         

        Facebook changed their API for groups on April 23, making it so that you can no longer livestream to a group using the tools that you used to from zoom. The work around is use webinars and enable custom streaming service (custom RTMP), set up a live inside your group and connect the zoom setup. There is someone on the community forum that figured it out and I have used his method multiple times. It takes a few tries to get used to the steps, but it isn't bad once you do it a few times. His video can be seen here :https://vimeo.com/938818658/c3b7ebce44?share=copy 

          Ray_Harwood
          Community Super Champion | Customer
          Ray_HarwoodAnswer
          Community Super Champion | Customer
          May 4, 2024

          Thanks, @DarrenStewardPT   

           


          Reading this post will help:

          https://community.zoom.com/t5/Meetings/Livestreaming-to-Facebook-GROUPS-now-requires-Custom-RTMP/td-p/176148

            V
            Newcomer
            VLB
            Newcomer
            May 4, 2024

            Thanks so much, Ray. I will read this. Much appreciated. 

            About to check into what Darren shared as well.

            - Verna 

              C
              Newcomer
              CathyHejira
              Newcomer
              May 13, 2024

              I've streamed into my private FB Group a few times now, using the Custom Streaming Service option, and I actually like it better than the previous way.  Primarily because once you set it up, Zoom remembers what you want to do and it's a very simple set up.  A little hair raising to have to learn it, but smooth as silk once you've done it once or twice. 

                Y
                Newcomer
                yvesanbo
                Newcomer
                May 21, 2024

                I'm not even seeing the streaming option on my zoom menu to choose "live streaming service."

                V
                Newcomer
                VLB
                Newcomer
                May 21, 2024

                @yvesanbo, are you able to see this option in the Zoom menu? This is the one I have now been using, per Darren's instructions. 

                I
                Newcomer
                IreneNRB
                Newcomer
                June 8, 2024

                I have a similar problem and did every thing as Isobela1984 did or found on the forum as a solution. I followed the recommendations from the Vimeo video for FB Groups with no result.

                I ask the chat bot and got moving in circles doing the same thing over and over again.

                I still can't make Zoom (paid account) stream to a page. 

                My work depends on it and I must find a solution even if it is outside Zoom.

                Can anybody help?

                Can  anybody help me?

                 

                 

                 

                C
                Newcomer
                CathyHejira
                Newcomer
                June 9, 2024

                Two things come up for me when I consider your problem @IreneNRB.

                1. You say you can't make Zoom stream to a "page."  My understanding was that that ability didn't change, when FB made the changes to Groups in April.  You could still stream out to Individual Timelines and Pages in the previous manner, i.e. by selecting "Live on Facebook."  Did you actually mean "page" or "Group?" 
                2. If you meant Group, and you're not seeing the option for it, did you check your Settings and make sure you enabled ALL the options for streaming, including the Custom Live Streaming Service? 
                I
                Newcomer
                IreneNRB
                Newcomer
                June 9, 2024

                Hi CathyHejira

                The last time when I started streaming,  the pages were not available, only my personal profile. So now I followed all the instructions from Zoom and Facebook to connect to the Custom streaming service.

                I can see that the stream is on, but I can't move to the second from 3 stages to start the Facebook live. I have filled in all details of the post, edited and re-edited but the software still shows that I have to input details of the post.

                I am not allowed to attach an image not a link to Google photos.

                 

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