Can no longer live stream to my Facebook page or Facebook groups from Zoom | Community
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I
Newcomer
isobela1984
Newcomer
May 2, 2024
Solved

Can no longer live stream to my Facebook page or Facebook groups from Zoom

  • May 2, 2024
  • 5 replies
  • 1 view

After years of happily streaming into my Facebook Page and Facebook Group from Zoom, I can no longer see this as an option when I go to Live stream from a Zoom call. 

 

I have re-set my Live streaming settings in Zoom, unticking and re-ticking Facebook, and have also cleared my browsers cookies and caches too. I've also tried using a different web browser but the same problem persists.

 

I recently changed my Page's name and handle, so this could be a factor, but I still can't find any way to get Zoom to pick up my Page and Groups as an option for a Facebook stream.

 

Has anyone else had this happen and found a solution?

 

My job relies on this so any help would be much appreciated!

    5 replies

    V
    Newcomer
    VLB
    Newcomer
    May 3, 2024

    I am having the same issue. I see that others are as well. I hope Zoom can get this sorted out soon. 

      D
      Newcomer
      DarrenStewardPT
      Newcomer
      May 4, 2024

      I am getting the option to share to "My Pages" but like you I run my business giving access to a closed off private group, which I now no longer am given the option to share to.

       

      Have you found any solutions yet?

       

        D
        Newcomer
        DarrenStewardPT
        Newcomer
        May 4, 2024

        Someone posted this on another chat:

         

        Facebook changed their API for groups on April 23, making it so that you can no longer livestream to a group using the tools that you used to from zoom. The work around is use webinars and enable custom streaming service (custom RTMP), set up a live inside your group and connect the zoom setup. There is someone on the community forum that figured it out and I have used his method multiple times. It takes a few tries to get used to the steps, but it isn't bad once you do it a few times. His video can be seen here :https://vimeo.com/938818658/c3b7ebce44?share=copy 

          Ray_Harwood
          Community Super Champion | Customer
          Ray_HarwoodAnswer
          Community Super Champion | Customer
          May 4, 2024

          Thanks, @DarrenStewardPT   

           


          Reading this post will help:

          https://community.zoom.com/t5/Meetings/Livestreaming-to-Facebook-GROUPS-now-requires-Custom-RTMP/td-p/176148

            V
            Newcomer
            VLB
            Newcomer
            May 4, 2024

            Thanks so much, Ray. I will read this. Much appreciated. 

            About to check into what Darren shared as well.

            - Verna 

              C
              Newcomer
              CathyHejira
              Newcomer
              May 13, 2024

              I've streamed into my private FB Group a few times now, using the Custom Streaming Service option, and I actually like it better than the previous way.  Primarily because once you set it up, Zoom remembers what you want to do and it's a very simple set up.  A little hair raising to have to learn it, but smooth as silk once you've done it once or twice. 

                Y
                Newcomer
                yvesanbo
                Newcomer
                May 21, 2024

                I'm not even seeing the streaming option on my zoom menu to choose "live streaming service."

                V
                Newcomer
                VLB
                Newcomer
                May 21, 2024

                @yvesanbo, are you able to see this option in the Zoom menu? This is the one I have now been using, per Darren's instructions. 

                I
                Newcomer
                IreneNRB
                Newcomer
                June 8, 2024

                I have a similar problem and did every thing as Isobela1984 did or found on the forum as a solution. I followed the recommendations from the Vimeo video for FB Groups with no result.

                I ask the chat bot and got moving in circles doing the same thing over and over again.

                I still can't make Zoom (paid account) stream to a page. 

                My work depends on it and I must find a solution even if it is outside Zoom.

                Can anybody help?

                Can  anybody help me?

                 

                 

                 

                Ray_Harwood
                Community Super Champion | Customer
                Ray_Harwood
                Community Super Champion | Customer
                June 8, 2024

                Welcome to the Zoom Community, @IreneNRB.

                 

                It would help to have screen shots of Zoom and Facebook info at the point where it no longer works. 

                  I
                  Newcomer
                  IreneNRB
                  Newcomer
                  June 9, 2024

                  Hi Ray_Harwood!

                  The last time when I started streaming,  the pages were not available, only my personal profile. So now I followed all the instructions from Zoom and Facebook to connect to the Custom streaming service, including your Vimeo video.

                  I can see that the stream is on, but I can't move to the second from 3 stages to start the Facebook live. I have filled in all details of the post, edited and re-edited but the software still shows that I have to input details of the post.

                  I am not allowed to attach an image nor a link to Google photos.

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