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Zoom VDI Workspace stopped working in our Citrix environmen

ChrisJersey
Newcomer
Newcomer

‎2024-11-07 08:55 AM

Hello,

This week, the Zoom VDI Workspace stopped working in our Citrix environment.

We received the following notification:

"Your App Version needs to be 5.15.10 VDI plugin or higher to sign in. Please contact your IT team to update your app."

We have been using Zoom version 6.0.11 and also tested versions 6.1.12 and 6.1.10, but we’re still seeing the same error.

We updated the Zoom VDI plugin on our thin clients from version 5.16.10 to 5.17.11, which, according to Zoom's website, should be compatible with these versions.

However, we are still receiving the error message stating that "App Version needs to be 5.15.10 VDI plugin or higher."

Any ideas on why this might be happening? I’m also wondering if there’s a way to contact Zoom's Technical
Team directly, as we currently cannot use the Zoom VDI app in our Citrix setup.

Thank you in advance.
Chris 

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