Yealink VP59 is locked up and requesting "Please import the license"

Forum|Forum|3 years ago
June 14, 2022
3 replies
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I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up. The phone boots up, tells me the firmware that I was told to install is already on the phone, and then presents me with a screen that says "Please import the license" and I cannot do anything with the phone now. Does anyone know how to import the license that can help me?

Best answer by jblock1110

FORE-Craig,

I found the answer to my question on Yealink's website and just successfully connected to my Yealink phone! For anyone reading this who is not familiar with the syntax for connecting to your Yealink VP59 phone's web interface it is https://<your phone's ip address here>/api#/status-general. The default Yealink username/password is 'admin'.

FORE-Craig

Specialist

Hi!

Yes, you will need to go to license.yealink.com , create an account and then register the VP59 to get a license. You'll receive a DAT file by email from Yealink. Connect to the phone's web interface by IP address from your computer, and you'll find a place to upload the license. I believe that the phone then rebooted and it was set to go after that. Sorry, it has been a while since I did it.

I hope that helps!

P

PaRay

Newcomer

Hi,

In my case after the phone got rebooted, it loses the network hence I can't do anything again on license.yealink.com. Any idea?

Thanks

FORE-Craig

Specialist

No, It's connected to a wifi. It won't even allow me access the menu page again. If I reboot it takes me back to this page.

Hi @PaRay

That is expected behavior until the VP59 has a License added to it.

I see that it is showing an IP address (172.28.0.23) on the screen.

You should:

Type in https://172.28.0.23 into an internet browser on your computer in order to connect to the web interface of the phone.
Log into the web interface using Admin for username and Admin for password.
Once logged in, you will be able to upload the license file from your computer downloads that you received by email from Yealink after going to the Yealink licensing site.

😊

T

tomasv

Newcomer

Setting up the Yealink VP59 as Zoom Phone Appliance, I had this problem too. I went round several times with Yealink support and could not connect to the device via web browser every time.

Eventually, looking at the Zoom device management, I edited the device and saw a setting to permit the web interface for admins, it was set to off. I set that to on and rebooted the device, then I could connect!

Hope this helps someone...