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Set Call Queue Voicemail - Direct to Voicemail

AKaldenberg
Newcomer
Newcomer

Hi!

 

We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello @AKaldenberg 

 

You are able to customize the Voicemail greeting for the call queue with your own prompt:

sachinzoom_0-1686181964139.png

Otherwise,  Can you describe how are you transferring to the department ( CQ)'s voicemail directly ?

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Hi!

We have it set up to Leave Voicemail to Current Extension under the Overflow and Closed hours sections, and when a call is missed or is after hours/holiday it seems to work just fine.

AKaldenberg_1-1686685013049.png

 

When transferring directly to the department queue's voicemail (Transfer to Voicemail) however, it gives the system default.

AKaldenberg_0-1686684845487.png

 

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @AKaldenberg 

 

That seems to be a bug. Can you please file a support ticket and highlight the issue so it can be sent over to the internal teams for consideration ?