Locked iPhone appears Offline in Zoom for Lighting (Salesforce)
When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again.
When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline.
Troubleshooting Steps Taken:
1. Confirmed latest versions installed
2. Confirmed user is not in a call queue
3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked.
Current Settings:
- Application Versions Installed:
- iPhone 15 Pro with iOS 17.5.1
- Zoom Workplace for iOS 6.1.1 (16388)
- Zoom for Lightning (2.15.1) installed in our Salesforce org
- Zoom Admin Settings
- Phone System Management
- Users -> User
- Call Handling:
- Zoom Mobile Apps: ON
- Zoom Phone Appliance Apps: ON
- Zoom Desktop Apps: ON
- Call Handling:
- Users -> User
- Account Management
- Account Settings
- Zoom Phone
- Zoom Phone on Mobile: ON
- Automatically Call From 3rd Party Apps: ON
- Zoom Phone
- Account Settings
- Phone System Management
- iOS Zoom Workplace Settings:
- Notifications ON
- Background App Refresh ON (Wi-Fi & Cellular Data)
- Third Party Call Control
- Zoom for Lighting -- ZP/ZM/ZW: Always
- Zoom for Lightning Settings
- User Account Authorized
