How to release ported number when account is permanently disabled?

[NirmalS]

Hi Team,

We recently signed up for Zoom Phone and used the service for a brief period (1–2 days), during which we also ported in our business number.

Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information.

We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided.

This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions.

I would appreciate your help.

Best Regards,

[Eliot]

hi @NirmalS 

The gaining telephone service provider is the entity that originates the port.  Ask your new telephone service provider to port your zoom telephone number to your new telephone service provider. 

Please see

Porting away from Zoom Phone or Zoom Contact Center

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068195

in usa, porting is regulated by the federal communications commission.  Please see:

porting_-_keeping_your_phone_number_when_you_change_providers.pdf

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[NirmalS]

Hi @Eliot ,

Thank you for your response!

At the moment, we are still using Skype. However, since Skype is being phased out, we have been using Zoom as an alternative and had initiated the process to port our number into Zoom.

Now, the number is no longer available in Skype, and incoming calls and SMS are not receivable.

Given this situation, could you please advise how we can proceed to port the number out from Zoom?

Your assistance in this matter would be greatly appreciated.

Best regards,

[NirmalS]

Hi @Eliot ,

Could you please help us in this matter.

Best Regards,