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Configure cisco 8845 phone with zoom

Forum|Forum|3 years ago
October 11, 2022
4 replies
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Hi Team,

How to Configure cisco 8845 phone with zoom, and which licenses i need to purchase??.

Best answer by Vinnie

If I recall correctly, Cisco Phones 8800 series from with a Cisco SIP (some proprietary enhancements that provides additional functionality) that would make it not usable with other Standard SIP platforms. the part number for the Cisco Phones that come with a Firmware that works with Third-Party Phone Systems (or Call Control) has a "3PCC" on the part number. i.e., for your 8845 will be something like CP-8845-3PCC-K9= (3PCC stands for Third-Party Call Control, if I am not mistaken). The cisco License SKUs might have changed but if you ask your Cisco Partner for the "3PCC" license upgrade for your phone they should be able to provide.
NOTE: The process of converting a Cisco non-3PCC to a 3PCC firmware is far from friendly, and you need to register a license to download the proper software to load. On top of that, ZTP (Zero Touch Provisioning in Zoom) is not supported for those phones and you need to maintain your own TFTP Server for those phones to work.
If you are doing it for didactical purposes, great! Or maybe you might not have a choice but to reuse all your Cisco Phones, and if that is the case I wish you the best luck.
We found our selves in a similar situation, and we came to the conclusion of renewing all our phones to POLY phones was a more cost-effective path; if you haven't done the economical exercise, I strongly suggest you do; for us, the cost of the Cisco upgrade license to 3CPP was about the cost of buying a brand new POLY VVX150, which supports ZTP so it was a no brainer.
I hope this helps. Kind regards.
VC

BrandonS

Community Champion | Partner

You would need a Zoom Phone license and probably want a calling plan.

I would start here: https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-with-provisioning-desk-phones

Y

Yogesh_vrtxAuthor

Newcomer

hi BrandonS,

I am looking for option which Cisco license i need to purchase, so that i can configure a cisco phone to zoom as third party phone??

Thanks,

BrandonS

Community Champion | Partner

I'm not aware you need any Cisco license, but that question would be better asked in a Cisco forum.

If you have the phone and can factory reset it, you should be able to use it with Zoom. It is listed as supported by Zoom with their Zero Touch Provisioning (ZTP). This means you can put the MAC address of the phone in the Zoom portal and factory reset the phone and it should provision itself on Zoom.

VinnieAnswer

Community Champion | Customer

If I recall correctly, Cisco Phones 8800 series from with a Cisco SIP (some proprietary enhancements that provides additional functionality) that would make it not usable with other Standard SIP platforms. the part number for the Cisco Phones that come with a Firmware that works with Third-Party Phone Systems (or Call Control) has a "3PCC" on the part number. i.e., for your 8845 will be something like CP-8845-3PCC-K9= (3PCC stands for Third-Party Call Control, if I am not mistaken). The cisco License SKUs might have changed but if you ask your Cisco Partner for the "3PCC" license upgrade for your phone they should be able to provide.
NOTE: The process of converting a Cisco non-3PCC to a 3PCC firmware is far from friendly, and you need to register a license to download the proper software to load. On top of that, ZTP (Zero Touch Provisioning in Zoom) is not supported for those phones and you need to maintain your own TFTP Server for those phones to work.
If you are doing it for didactical purposes, great! Or maybe you might not have a choice but to reuse all your Cisco Phones, and if that is the case I wish you the best luck.
We found our selves in a similar situation, and we came to the conclusion of renewing all our phones to POLY phones was a more cost-effective path; if you haven't done the economical exercise, I strongly suggest you do; for us, the cost of the Cisco upgrade license to 3CPP was about the cost of buying a brand new POLY VVX150, which supports ZTP so it was a no brainer.
I hope this helps. Kind regards.
VC

Y

Yogesh_vrtxAuthor

Newcomer

Hi Vinnie,

It's so helpful, thank you for information.

C

cburnham

Newcomer

hi cburnham,

from what i read on cisco, the conversion process is all cisco. i suggest talking to an authorized cisco dealer or reseller. if you already have a cisco account team, i would discuss the process with them.

there is a cost of the conversion license unless you will use the cisco phones with webex calling.

Q. Does migration cost me anything?
A. Customers can migrate their phones to MPP firmware for use with Webex Calling at no extra charge with new Webex Control Hub migration assistant tool. For all other migrations, there is a per device migration license cost.

cisco updated its support article on the process august 8, 2024.

Convert Cisco 7800 and 8800 series IP phones between Enterprise and MPP Firmware - Cisco

depending on the cost of the conversion license and ease of the process, you might want to consider exchanging the cisco enterprise phones for cisco MPP phones. another possibility is trading in the cisco enterprise phones and replacing them with other zoom certified phones such as audiocodes, avaya, grandstream, poly, or yealink phones.

Zoom Phone Certified Hardware

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242

please also check to see that zoom phone features you need are supported by which desk phones.

Supported desk phone features

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

Hi Eliot. Thanks for the prompt response. The technical guide is perfect and just what I needed to answer my question. https://upgrade.cisco.com/e2m_converter_3rd. Thank you!

E

Eliot

Community Super Champion | Partner

two great zoom support articles that are very current and that may be helpful:

list of all zoom phone certified hardware including desk phones from AudioCodes, Cisco, Grandstream, Poly and Yealink:

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware

zoom features supported by various desk phone models. for example, you can see what zoom features are supported by cisco multi-platform (MPP) phones supported by Zoom Phone. These phones are indicated by 3PCC, 3PC, or 3PW after the model number such as Cisco IP Video Phone 8845 shipped with multiplatform phone firmware (CP-8845-3PCC-K9=)

Supported desk phone features – Zoom Support

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