Click-to-Dial Issue with Salesforce

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Hello everyone,

I'm currently facing an issue with Salesforce related to click-to-dial functionality, and I'm looking for some guidance or solutions.

I'm facing:

1. Click-to-dial is enabled in my Salesforce setup.

2. When I click on a phone number in a contact, it triggers the utility phone icon, indicating that it recognizes the phone number.

3. However, when I click the dial icon in the utility icon, the call is not getting placed.

Note: I have already completed all prequesties

Zoom account with a Zoom Phone call plan
Zoom for Salesforce app installed
Note: If the app is not installed, contact your Zoom and Salesforce admins.
Automatically Call From 3rd Party Apps enabled
SMS:

Zoom for Salesforce app version 3.21 and higher
SMS enabled by Zoom admin

please see the support articles:

Configuring Zoom Phone in Salesforce – Zoom Support

Using Zoom Phone in Salesforce – Zoom Support

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!