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says firewall or proxy blocking

lindsayburgie
Newcomer
Newcomer

I can't log into zoom classes because it says a firewall or proxy is blocking. however I have contacted Mac and all of my firewalls and proxy are off and I am able to utilize any other video services. Please help

3 REPLIES 3

Ceezy
Community Champion | Employee
Community Champion | Employee

Hello @lindsayburgie 

 

An antivirus software like AVG may be blocking your connection to Zoom.   Disable the service and try again.

 

If you have an IT department, you may want to reach out to them, as they maybe the ones who manage your firewall settings.  

 

Zoom's firewall settings can be found here: 

https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zo...

 

I hope that helps!

lilli94
Newcomer
Newcomer

Hi Lindsay,

Exact same problem, did you figure out how to solve the problem?

LalaLucayan
Newcomer
Newcomer

My vpn was turning on and off unstable.  Once I turned my vpn off in settings this fixed the problem for me.