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Newcomer
Amy0711
Newcomer
January 7, 2022
Question

"Unable to detect camera"

  • January 7, 2022
  • 3 replies
  • 0 views

I have had to do a few appointments online via zoom recently.....I have audio but when I go to start the video I keep getting "Unable to detect camera" error message.  I have already contacted HP to see if its an issue with my laptop but it is not.  Help please!  Thank you!  😊

      3 replies

      Arps
      Community Champion | Employee
      Arps
      Community Champion | Employee
      January 7, 2022

      Hello!  Windows has a camera app that can test and make sure your camera is visible to the operating system.  If you hit your start button and just type 'camera', it should be in the list.  Opening up this application should let you see the output of your camera and verify that it's working.   Does this show your built in camera?

       

      Thanks! Rick

      A
      Newcomer
      Amy0711Author
      Newcomer
      January 7, 2022

      So when I go to the camera and open it..... the camera does work, however when I'm in a meeting and go to "start video" that is when I get this message. I'm uninstalling it off my laptop now but will reinstall it....I just don't have a way to check it unless in a meeting.

      R
      Newcomer
      rekhaakale
      Newcomer
      February 5, 2022

      I also uninstalled and installed zoom again, but no change.

      A
      Newcomer
      ammafly
      Newcomer
      February 14, 2023

      I am having the same problem. Every other resource detects my camera. I've updated the driver for the camera, un and reinstalled Zoom. It was working last night, but now, nothing.

       

       

        L
        Newcomer
        lolllljfr66tff6
        Newcomer
        February 21, 2023

        zoom camera

         

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