paid version of the zoom account is not working.

[shayamajayakody]

I have paid to the zoom this January 23. But there is still having 40 minutes cut. how to fix it. 

[Frank_TB · Accepted solution]

Hello,

Although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.
Using the search bar locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.




After choosing the User Type (Licensed),  select the license.
Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-... 


Regards

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