my laptop overheats and shuts down whenever I use Zoom. It never overheats at any other time. | Community
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Newcomer
January 17, 2022
Question

my laptop overheats and shuts down whenever I use Zoom. It never overheats at any other time.

  • January 17, 2022
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My laptop overheats and shuts down whenever I use Zoom. It never overheats at any other time. How can I prevent this overheating? I already have a cooling pad.

 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    January 19, 2022

    Video a "compute-intensive", and Zoom is mostly video.  You might try ways to reducing video:

    You can "Stop incoming video" from the upper right corner View button.

     

    It might be enough to just use "Speaker View" and not "Gallery View".  Also, if using Gallery View, be sure you have 25, not 49 selected (your computer probably won't let you do 49).

     

    And don't use a virtual background... that also adds to video processing and "heat generation".

     

    Good luck!