i can't share screen error 117001 | Community
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S
Newcomer
sulthnn
Newcomer
April 10, 2025
Solved

i can't share screen error 117001

  • April 10, 2025
  • 8 replies
  • 1 view

i'm using windows and can't share screen

error 117001

Best answer by JaroslavKlein

Just for informartion to this topic, i had the same problem 3 weeks ago. 

We fount that problem was with application eID, which our government use for signing of documents with ID card. After uninstaling immediatelly helps. 

Yesterday was isued new patch of this application and problen didnt apear so they fix it.  Mabe it is something simmilar to your problem, this applicartion protect screen sharing because of security , and change some DLL in windows i think so.

HOpe it helps

8 replies

CarlaA
Community Manager
CarlaA
Community Manager
April 11, 2025

HI @sulthnn, thank you for posting to the Zoom Community! 

 

Please follow these troubleshooting steps to resolve error 117001: 

Let me know if that helps! 

A
Newcomer
anderska77
Newcomer
July 17, 2025

Hi, I have the same error and tried everything you have suggested but still have the error. What else can I do? Thanks

    M
    Newcomer
    Matinspi
    Newcomer
    June 19, 2025

    Toujours pb de partage d'ecran, c comme si j'ai droit qu'une seule fois car ensuite viens encore le message code d'erreur 117001

    J
    Newcomer
    JaroslavKlein
    Newcomer
    August 7, 2025

    I have the same problem, i use ZOOM more then 3 years , and sudenly i received this error, i tried to reinstall on older version, but dint help me, still the same. i tried to  use other account, no change, it is problem with incompatibility on my SW enwironment. I instaled Slack, telegram and Signal application last weeks, i dont know after which instalation start be this probblem, but maybe it is helpfull for you

     

      A
      Newcomer
      Alica
      Newcomer
      August 21, 2025

      I don't think it's related to that. I still use Telegram and haven't changed anything in it.

      robmOz
      Explorer
      robmOz
      Explorer
      August 21, 2025

      @sulthnn have you been able to share screens previously?

      V
      Newcomer
      Vit
      Newcomer
      August 22, 2025

      Yes I have. And if I log in with the same account on another desktop, the problem does not occur.

        robmOz
        Explorer
        robmOz
        Explorer
        August 24, 2025

        @Vit @sulthnn @Alica It appears this bug may have been existed for a while?

         

        e.g. from four years ago:

        https://community.zoom.com/t5/Zoom-Meetings/share-screen-not-work-error-code-117001/m-p/18976

         

        If you are on a paid Zoom account I would recommend opening a web support ticket by clicking on "Web Case" here:

         

        https://support.zoom.com/hc/en/contact?id=contact_us

         

        J
        Newcomer
        JaroslavKleinAnswer
        Newcomer
        August 25, 2025

        Just for informartion to this topic, i had the same problem 3 weeks ago. 

        We fount that problem was with application eID, which our government use for signing of documents with ID card. After uninstaling immediatelly helps. 

        Yesterday was isued new patch of this application and problen didnt apear so they fix it.  Mabe it is something simmilar to your problem, this applicartion protect screen sharing because of security , and change some DLL in windows i think so.

        HOpe it helps

          M
          Newcomer
          MatejSVK
          Newcomer
          September 17, 2025

          Ahojte, ďakujem. Rovnako potvrdzujem, že Error 117001: Share problem spôsobovala aplikácia eID od vlády na čítanie OP.

          Pomohlo odinštalovať aplikáciu a zdieľanie už funguje.

            O
            Newcomer
            OlesiaI
            Newcomer
            October 7, 2025

            Hi Matej! I see that SK eID is the issue, but how do you manage at the end to have both Zoom screen sharing and eID enabled? Both are needed, unfortunately...

              A
              Newcomer
              Alica
              Newcomer
              August 29, 2025

              I solved the problem by uninstalling the EiD app. When I reinstalled it, everything is ok.

              well thank you for help.

                J
                Newcomer
                JurajG
                Newcomer
                October 30, 2025

                Problem solved by update of eID app.

                Comment: Zoom and eID are using some same surce/driver/dll/... because during the update eID app was paused - shown window with 2 applications which are recommended to stop before the update - both were Zoom processes. I stopped Zoom totally and let continue the update. After finish I closed eID and started Zoom. Finally there is no problem with sharing!!! Unbelievable, but YES! It helped!!! 

                Thank you for this tip! 👍👍👍👍👍

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