connection failures

[Deni]

Our Zoom connection has been failing many times during the meetings.

[RN]

Hey @Deni, are you prompt any specifc error message when your connection fails? Are you connected via WiFi or Wired? When you experience this are you able to connect to the internet through a browser afterward? 

Here are some steps for troubleshooting your WiFi in our KB article, Wireless (WiFi) Connection Issues:

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following: 

• Watch a video about WiFi connectivity
• Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
• Try to connect directly via Wired (if your internet router has wired ports)
• Try bringing your computer or mobile device closer to the WiFi router or access point  in your home or office
• Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability. 
• Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
• Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
• [Home] Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance

If you are on corporate WiFi, try the following:

• Switch to a Wired connection
• Switch to a different WiFi hostpot if possible
• Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
• Contact your corporate IT department to check your WiFi hotspot
• Turn off group HD in your Account Management if your WiFI bandwidth is insufficient
• Turn off your corporate VPN if it's not required for the meeting

You can also join a test meeting.