can't turn off virtual background

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Zoom backgrounds can't be turned off even when turned off. why is the background blue all the time? Is this a programming mistake? How do I turn off the background so I can see my background?

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MGSRAnswer

Community Manager

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

If you're using macOS, it's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon 'Background' to remove the virtual background.

Let me know if this helps or if you need further assistance.

R

rotto3

Newcomer

I am having the exact same problem. I have tried everything I can think of including completely removing zoom from my laptop and re-downloading it..twice and I am still having a blue background. Is this a system glitch?

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MGSRAnswer

Community Manager

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

If you're using macOS, it's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon 'Background' to remove the virtual background.

Let me know if this helps or if you need further assistance.

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