Zoom won't install "Zoom Audio Device" | Community
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C
Newcomer
cmsuter
Newcomer
November 5, 2021
Question

Zoom won't install "Zoom Audio Device"

  • November 5, 2021
  • 7 replies
  • 0 views

I'm trying to share my Pro Tools screen through Zoom. Supposedly when I check the box labeled "Share Sound" it should automatically install the "Zoom Audio Device", but it doesn't nothing happens. And for whatever reason, Zoom doesn't seem to make the driver available to download on it's own. 

      7 replies

      R
      Community Manager
      rn-zm
      Community Manager
      November 18, 2021

      Hey @cmsuter, would you be able to take a screenshot of the contents of this folder:
      /Library/Audio/Plug-Ins/HAL/

      As the issue might be caused by some audio drivers using the same UUID for the Zoom audio device.

       

      Looking forward to your response! 

       

       

        B
        Newcomer
        Bdoni
        Newcomer
        February 4, 2022

        I am having the same issue using LOGIC PRO X. I used to be able to change to the ZOOMAUDIODEVICE but it doesn't show up anymore -even though I have re-install Zoom countless times. Thank you

          M
          Newcomer
          Muzeij
          Newcomer
          February 20, 2022

          Updates?

           

          N
          Newcomer
          nictrue
          Newcomer
          January 24, 2022

          Hi -

           

          I am having the same issue. Can you tell me more about the solution and the UUID?

           

          Thanks,

           

          Nicole

            M
            Newcomer
            Muzeij
            Newcomer
            February 20, 2022

            Any luck with it??

            M
            Newcomer
            Muzeij
            Newcomer
            February 20, 2022

            Hi, Did you figure out a solution yet?

            N
            Newcomer
            nictrue
            Newcomer
            February 20, 2022

            No, I still need a solution to the problem.

             

            M
            Newcomer
            MatiasAndersen
            Newcomer
            May 21, 2024

            I have the same problem!!! Please we need a solution!!!

            A
            Newcomer
            Anyela-Teacher
            Newcomer
            August 7, 2024

            Hello,

             

            Can someone help, please?

             

            I get a pop-up message requesting my password before clicking ok on the request for the Zoom audio device. However, it does not take it.

             

             

              T
              Newcomer
              TanyaTorp
              Newcomer
              February 1, 2025

              Did you get a reply? Same thing is happening to me.

              E
              Newcomer
              esanico
              Newcomer
              December 8, 2024

              Hello everyone! This helped.... go to this folder /Library/Audio/Plug-Ins/HAL/ and remove any suspicious audio driver (which in my case an old "soundgrid" waves audio driver. It was using the same UUID. You may get a way with removing all audio drivers and just reinstalling one by one when needed. But I would reinstall the zoom audio driver first and then the rest. Then you could do a process of elimination. 

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