Zoom won't install on MacBook Pro Ventura 13.3.1 Intel processor | Community
Skip to main content
T
Newcomer
tk1908
Newcomer
May 10, 2023
Question

Zoom won't install on MacBook Pro Ventura 13.3.1 Intel processor

  • May 10, 2023
  • 1 reply
  • 0 views

Hi, when I updated to Ventura 13.3.1, the Zoom desktop client started giving me "can't update" messages.  So I uninstalled and downloaded the package for Intel and now I can't install any version of the the Zoom desktop client with no error code, just a recommendation to contact the developer.  Which I can't do because I don't pay for Zoom.  I've given Zoom full disk access and it still doesn't install.  

      1 reply

      R
      Community Manager
      rn-zm
      Community Manager
      May 10, 2023

      Hey @tk1908 lets try to uninstall once more and do the following steps 1-3: 

      1. To fully Uninstall Zoom on macOS on version 4.4.53932.0709 and above

        • Open the Zoom desktop application.
        • Select zoom.us  at the top of your screen and select Uninstall Zoom.
        • Select OK to confirm uninstalling the Zoom desktop application and all of its components.
        • Once completed, you can reinstall Zoom on our download center

      2. 

       

      Go to and run the /System/Library/CoreServices/Installer.app

       

      Use /System/Library/CoreServices/Installer.app to open any pkg file stored in the Download folder to add the installer into the privacy settings.

       

      3. After enabling these options please retest installing the zoom desktop client app again. If issue persist, try install the IT Admin version.

       

       

      T
      Newcomer
      tk1908Author
      Newcomer
      May 19, 2023

      Okay, I sure wish I could undertake your steps here, but I already used App Cleaner to uninstall Zoom.  There is no desktop application to uninstall anymore:(

       

      Also, when I use the Installer.app to launch the Mac Intel Zoom download package, I get the exact same error as above.  

       

      I downloaded the IT Admin package and used the Installer.app to attempt to install that, but again, same error message:  

      R
      Community Manager
      rn-zm
      Community Manager
      May 23, 2023

      Hi @tk1908 so if I am understanding correctly, you used third-party software to uninstall Zoom after you've received an installation failed "prompt"? Were you able to uninstall Zoom successfully? Thinking if you were unable to even install Zoom, you wouldn't be able to uninstall Zoom from the top Mac utility bar, correct? 

       

      Another question I have, you said your Mac has an Intel processor. When you go to https://zoom.us/download which download are you using to download the Zoom client? 

       

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.