Zoom remote control button missing

[rhoffman000]

I'm at my wits end.  I've uninstalled, reinstalled the desktop client.  I've tried with two different accounts.  No matter what the remote control button is not showing up in my zoom sessions.  I've gone to the screen share setting and enabled it, I've gone to the web settings and in In Meeting (basic) I've enabled remote control.  I've tried using the hot key even though I don't see the button.

Nothing.  It's not anywhere.  Others seem to have this problem.  How do I get it?

[Agastya_123]

Mabye the host disabled the option

[rhoffman000]

Has there been any solution for people that don’t have a remote control button?  I’m using the desktop client. I’ve uninstalled and reinstalled. I have the latest version. The remote control button is nowhere to be found. I’ve enabled remote control in the settings. 

There are multiple posts about this button disappearing for users. Why can’t some of us see it/use it?

[Ambruson]

I have the same problem.  It used to be there, and now it's gone.  I already went into the settings to make sure that the "remote control "passing was enabled, and it is.  This problem is fundamental.  I need the ability to have my clients get the mouse control to sign applications.

[janek]

I'm having the same issue. Did you find a solution?

[Hellga]

 I found information that the button may disappear if your interlocutor logged in from the phone, especially from an iPhone.

[wellnessmetrix]

I am having the same problem. Has anyone found a solutions to this problem.

[Jonred1973]

I'm having this issue now. Was it ever resolved?

[Nathalie0]

Same here. Going slightly mental trying to resolve the issue. Where has that 'remote Access' button gone?