Zoom plugin for Elgato - Problem if you used the old Zoom Plugin

[ExpertswhoJohn]

Dear All,

The new Zoom plugin for Elgato Streamdeck is released as Version 1.0.xxxxx

If you are using the old Zoom Plugin, not by Zoom. You can expect problems because the two plugins then try to be called Zoom.

Please uninstall the old Zoom plugin before you install the new Zoom Plugin.

It is still an amaxing Application

John Drinkwater

[jsnyder1]

Hi,

I just tried to install the new Zoom plug-in through the Elgato Marketplace to use on the Stream Deck. I have the most current versions of all applications (Zoom, Zoom plug-in, and Stream Deck). I can see the Zoom plug-in in the Stream Deck app. It is not working. When I press on the buttons to engage an action in Zoom, I get a yellow triangle with an exclamation point in the center. I have tried uninstalling and re-installing the application. I have changed settings on my Mac to allow access. I am not sure what to do at this point. Do you have any suggestions?

[ExpertswhoJohn]

HI @jsnyder1 

Welcome to the forum.,

As I said earlier, you'll need to make sure you have removed any previous Zoom plugins from your stream deck.

Make sure you are using the latest version of Zoom as that is needed to communicate with the streamdeck.

Note also that you need to be in a live meeting, or you could see the yellow boxes. That means it has no response from Zoom.

I did a video on setting this up.

https://youtu.be/iO-_HhGW4j8

All the best

John